Rock Hooper Exchange & Returns Policy offers you the option to exchange or return items purchased on rockhooper.com within 15 days of receipt.
The exchange is subject to the availability of the item in our stock.
Exchange or Return request has to be raised within 7 days of receipt. Returns can be made within 15 days from the date of request raised.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
You will receive an email from us on how to proceed with the exchange request. You are requested to follow the instructions.
For Returns of COD – you will receive an “Exchange Coupon” by mail after we have received the product. Kindly use the code for your new purchase. Coupon is valid for 90 days.
For Returns of Pre-Paid Orders, the money will be refunded in the same way the payment was made. We will refund the Credit/Debit Card or Net-Banking account if the payment was by Credit/Debit Card or Net-Banking. We will initiate the process of refunding after we have received the product.
Cr. Card/Net Banking – 7-10 Business days.
Coupons – 2-5 Business days.
Who we are
Our website address is: https://www.rockhooper.com.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.